Open Opportunities

  Looking for you next great job? We are starting the search process for a great new addition to our team. 

Previous barista experience or at least fast paced food service is necessary. Consistency and reliability a must. Capable if staying in Summit County for at least 9 months.

We offer:
Wages starting at $26 hr + tips (avg. $12+ p hr). = ~$38 p/h

   Experience and certificates up to $30

Frequent bonus and raise opportunities

Profit Sharing + Employee Ownership Options
Paid time off + paid sick leave
Dental insurance + retirement benefits
Team professional development + activities 

Send Erin your work history and some words about why you want to be with Red Buffalo (erin@redbuffalocafe.com)

Job title: STORE MANAGER

Red Buffalo is a fair hiring company and does not discriminate on the basis of gender, sexual orientation, race, age, religion, or disability.

Job Summary and Mission: 

This job contributes to Red Buffalo Coffee & Tea success by working directly with the owner in leading the team to create and maintain the café’s mission statement of providing quality service and products to customers in a warm and welcoming environment. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. 

Summary of Key Responsibilities:

Leadership

· Setting goals for the group, developing organizational capability, and modeling how we work together.

· Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the team.

· Displays a “customer comes first” attitude by training and holding team members accountable for delivering legendary customer service.

· Develops action plans and directly motivates and instructs team to implement organizational objectives.

· Manages with integrity, honesty, and knowledge that promote the culture, values, and mission or Red Buffalo Coffee & Tea.

· Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations and empower fellow employees to action

· Provide coaching and direction to the team to take action to achieve operational goals. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Ø Team Leader will prepare and host staff for Herd Nights. Herd Nights, while designed to be fun and team building will also have a sense of purpose and direction that furthers the groups development.

Ø Team Leaders will prepare monthly newsletters to keep staff informed of changes, updates, and general communication.

Planning and Execution

· Monitors and manages store staffing levels to ensure team development and talent acquisition to achieve and maintain store operational requirements

· Utilizing existing tools to identify and prioritize communications. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Ø Team Leader will make schedule for staffing.

Ø Team Leader will communicate hiring and personnel needs to leadership team.

Promoting

· Continually promotes Red Buffalo’s mission and vision while at and while outside of the café

· Identifies new marketing opportunities that expand the business brand.

Ø Team Leader will contract catering opportunities for the coffee trike.

Ø Team Leader will arrange promotional agreements with VRBOs.

Ø Team Leader will execute catering for Town events and other private organizations.

Team Development

· Provide team members with coaching, feedback, and developmental opportunities.

o Actively manages the team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.

o Challenges and inspires team to achieve business results.

o Develops and maintains positive relationships with the team by understanding and addressing individual motivation, needs, and concerns.

o Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as by finding new, creative and effective methods of recognition.

o Utilizes and demonstrates effective management principles where team members are valued and respected. 

Ø Team Leader will perform quarterly reviews and check ins with all staff.

Daily Duties

· Prepare and coach preparation of food beverages to standard or customized for customers.

o Craft quality espresso drinks using SCAA protocols

o Maintain efficiency while maintaining quality beverages and services in a busy/clean station.

o Ensure quality control through increased attention to detail.

· Participate in daily operations such as banking, providing customer service, cleaning, and assisting customers with complaints.

Ø Team Leader will assist in ordering of product and supplies as needed.

Ø Team Leader will fulfill supplies and schedule shortages as needed, even if this falls outside of regularly scheduled shift hours.

Required Knowledge, Skills and Abilities

· Demonstrated experience at building community relationships

· Ability to communicate clearly and concisely, both orally and in writing

· Ability to manage store operations independently

Ø Must complete Food Safety Management Class

· Ability to manage effectively in a fast-paced environment

· Ability to manage multiple situations simultaneously 

· Ability to manage resources and ensure that established service levels are achieved at all times

· Interpersonal skills

· Knowledge of customer service techniques

Ø Must complete BGA Customer Service and Seed to Cup classes

· Organization and planning skills

· Strong problem-solving skills

· Team building skills

· Strong leadership skills, with the ability to coach and mentor other

· Ability to handle confidential and sensitive information

· Demonstrate a passion for Red Buffalo Coffee & Tea mission statement and an enthusiasm for quality coffee, espresso, and tea beverages.

Basic Qualifications

· Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

· Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays

· Available to work flexible hours that may include a total of 40 or more hours a week.

· 3 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions

· High School degree/GED

· FOOD SAFETY MANAGER CERTIFICATION

Core Competencies

Performs with an inclusive mindset

Creates a safe and inclusive environment for customers and team mates. Understands and respects the diversity of our community.

Puts the customer first

Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works well with others

Listens and communicates well with others within and outside of Red Buffalo Coffee & Tea. Creates a team environment that is positive and productive

Leads courageously

Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops continuously

Continuously seeks opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach, and develop team members to achieve their potential. 

Achieve results

Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.